About Twig and products
More than a device:TWIG is a complete personal safety system
Device + Software + Settings + System + Support + Service.
Wide product range
The TWIG product range includes personal safety alarms, short range devices (SRD) and accessories designed for a wide variety of usage in lone-worker safety, telecare and mobile asset security. TWIG Integrator Kit resources enable device integration to a third-party Alarm Receiving Centre (ARC) system. Our comprehensive device settings customize TWIG devices according to your specific needs. The modular system is completed with turn-key assisted GPS (AGPS) and ARC compatible with the TWIG personal safety alarms.
All TWIG personal alarms are designed to be scalable by needs. TWIG's personal alarms provide multiple choices in functionality and design: robustness, dedicated buttons to enhance user interface, vibrator, loud speaker, compact shock-resistant and waterproof (IP67) casing. Variable options enable TWIG for a specific application: SRD (short range devices) such as check-in tags, door alarm, remote activation button, cellular 3G, GPS, man-down, motion and magnet accessories further contribute to device versatility.
Highly customizable devices with scalable functions call for professional support. Our engineering know-how in personal telematic for more than 20 years ensures our customers get the information they need to ensure lone-worker and personal safety.
We strive every day to provide our customers with excellent customer service. Most inquiries are answered the same day. Most orders are shipped within days. We don’t generally request minimum order quantity.
The TWIG offering is completed with fast and flexible customer service. Request a quote also for our Value-added Services: In addition to our original warranty we offer an extended warranty. On request we can offer tailored sales box configuration and device settings according to customer needs. We finalize turn-key sales packages with customer SIM-card provisioning. On request, also device mid-life upgrades (MLUs) are possible.
Employer risk management
Employers are responsible for the health, safety and welfare at work of all their workers including lone-workers, lone-workers should not be put at greater risk than other employees. By the risk assessment of their lone-worker jobs, employers should foresee emergencies and identify situations. When taking care of the sufficient risk assessment and lone-worker protection the employer not only creates a safer working environment but also effectively manages liability risks. Our mission is to provide trustworthy, state-of-the art lone-worker alarms, answering the call of duty of care.
The TWIG Advantage comprises durable and long-lasting devices combined with professional technical support and caring customer service. TWIG personal safety devices are cost-effective in the long run not only because of their durability and compatibility but also because of their scalability and modularity.
TWIG devices are compatible in many ways. Firstly, TWIG devices are easy to deploy with TWIG or third-party compatible systems or alternatively they can be integrated to a client monitoring software.
Second, TWIG compatibility includes a full range of accessories, short range devices and an alarms monitoring application TWIG WebFinder SP. Together, these form a wide product offering and build solutions to end-customer needs.
Third, TWIG over-the-air protocols are generally backwards compatible over evolving device platforms (device type TGP81EU to TCP90EU to TUP90EU). It means also novel TWIG devices are usually drop-in compatible with alarm receiving centre (ARC) systems once integrated with an earlier TWIG product.
Fourth, alternative TWIG personal alarm devices share a common ARC protocol, so you can integrate once and deploy different devices many times over (naturally only those device functions implemented in the integration will be supported by your ARC).
TWIG device configuration scales through optional functions and widely customizable settings, according to project or customer-specific needs.
All TWIG products can be integrated into customer or third party monitoring and tracking software. The open interface facilitates the integration of new functions and improvements, compatible with customer needs.
The modular concept delivers cost savings and selectability for customers. The TWIG Short Range Device (SRD) feature is available as an option as it allows customers to build a complementary location system for indoor premises, and enables discreet alarms and registering attendance in changing indoor locations. TWIG with mobile SRD transmits alarms to the alarm receiving centre (ARC) over mobile network. TWIG devices integrate with the TWIG WebFinder SP as well as with customer monitoring software.
TWIG Ex intrinsically safe models are approved to both ATEX and IECEx Australian/NZ standards for use in a potentially explosive atmosphere.
- 2G Ex ib IIC T4 Gb
- 2D Ex ib IIC T130°C Db
- VTT 16 ATEX 040X/IECEx VTT 16.0009X
The TWIG Indoor lone-worker alarms system is designed to locate distressed or injured persons inside areas where GPS is not reliable and other methods do not provide needed accuracy. TWIG personal safety alarm devices report to your preferred receiving numbers or an alarm receiving centre (ARC). TWIG Beacon location information along with last known GPS position creates a complementary location system for indoor premises capable of global roaming outdoors.
Twig com markets, engineers and manufactures reliable, durable and in the long term cost-effective personal alarms taking care of our clients with professional support through the whole product life-cycle. TWIG products are engineered and manufactured in Finland in our own low-energy factory under an ISO9001:2015 and ATEX/IECEx compliant quality management system.
Quality is at the core of our identity. For us quality means saving time, money and environment and begins with a quest to understand customer needs. The exacting quality control followed in our factory means testing every single TWIG device for functionality, radio communications, location-finding sensitivity and waterproofness before delivery. Our warranty repair percentage is low. We specify and select components for device durability. All these factors contribute to trustworthiness of TWIG products, appreciated by our customers (source: Customer survey 2015).
TWIG products are designed, manufactured and marketed pursuant to an ISO 9001:2015 certified quality management system. The notified body is VTT Expert Services (Technical Research Institute Finland).
TWIG personal safety alarms are, where indicated, compliant with DIN0825 and BS8484 Part 5 lone-worker alarm system requirements. Our marketing, product development and production fulfil ISO9001:2015 and Ex (ATEX) quality management system (QMS) requirements. Our manufacturing fulfils the requirements of REACH, RoHS and WEEE. We manufacture in our own low-energy factory and follow the conventions of ILO (International Labour Organization) covering fundamental principles and rights at work. Twig Com Oy (Twig Com Ltd.) is a private company domiciled in Salo, Finland, EU, complying with State of Finland accounting, tax, corporate governance and labour codes.
TWIG personal safety alarms, where indicated, are compliant with the requirements of the section 5 of BS8484:2009 when implemented in a compliant alarm receiving centre.
TWIG personal alarms, where indicated, are compliant to DIN0825 Part 1 concerning product and test requirements for radio staff protection systems for lone-workers and DIN0825 Part 11 concerning Product and test requirements using public telecommunications networks.
TWIG Ex (ATEX) products are type approved by qualified notified body and manufactured pursuant to an ATEX quality management system certified by qualified notified body. The notified body is VTT Expert Services (Technical Research Institute Finland).
TWIG personal alarm devices of device types TUP91EU, TUP92EU and later are compliant to the European Union's Radio Equipment Directive RED 2014/53/EU.